Return Policy - wholesaleboosters.com

RETURN & REFUND POLICY

At Whole Sale Boosters, we are committed to delivering high-quality, authentic trading card game (TCG) products to collectors and players worldwide. Every item we ship is carefully inspected and securely packed to ensure it reaches you in excellent condition.

Due to the collectible and sensitive nature of TCG products, we maintain a strict but fair return policy. Please read the details below before making a purchase.

Eligibility for Returns

You may request a return, replacement, or refund under the following circumstances:

You received an incorrect item (wrong product, set, or variation)
Your order arrived damaged during shipping
The product is defective, tampered with, or not properly sealed upon arrival
Your package is lost, undelivered, or incorrectly marked as delivered (subject to courier verification)

All return requests must be submitted within 7 days of delivery, based on the tracking confirmation. Requests made after this period may not be accepted.

Non-Returnable Items

To maintain fairness and product integrity, the following items are not eligible for returns or refunds:

Opened, used, or resealed products (including booster packs, booster boxes, and elite collections)
Individual cards pulled from sealed products
Pre-order items once they have been shipped
Clearance, discounted, or final sale items
Digital products or redemption/code cards (if applicable)
Any return request submitted after the 7-day window

⚠️ Trading cards are highly sensitive and easily tampered with, so we strictly enforce these conditions to protect all customers.

Exchanges

We offer exchanges only in limited cases, such as:

The wrong item was shipped to you
The product arrived damaged or defective

All exchanges depend on product availability. If the requested replacement is not available, we will offer a refund or store credit as an alternative.

Refund Policy

Once your return request is approved and the item is received:

Our team will inspect the product to verify its condition
Approved refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to reflect in your account

Partial Refunds (if applicable):

Partial refunds may be issued under certain conditions:

Items returned in damaged or altered condition due to improper packaging
Unauthorized returns that do not meet eligibility criteria
Missing original packaging or accessories
Returns where shipping guidelines were not followed

Return Shipping

If the issue is due to our mistake (wrong or defective item), we will cover the return shipping costs
For other approved returns, the customer is responsible for return shipping fees

We strongly recommend using a tracked and insured shipping method, as we are not responsible for lost or damaged return shipments.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us with the following details:

Full name and order number
Clear description of the issue
Photos or videos showing the product condition and packaging

📧 Email: info@wholesaleboosters.com

Our support team will review your request and respond within 24–48 business hours with further instructions.

Important Guidelines

Returns must be approved before shipping any item back
Items sent without prior authorization may be rejected and not refunded
Ensure all items are securely packaged to prevent damage during return transit
Any misuse of the return system, including repeated claims or chargebacks, may result in account restrictions or refusal of future service